Level 4 Qualifications in Facilities Management

The intermediate IWFM Level 4 qualifications in facilities management are for you if you work at an operational or management level, or are aspiring to these roles.

Learners that have undertaken this qualification previously have had roles such as Facilities Manager, Premises Manager, Contract Manager, Account Manager

How does it work?

You choose your qualification, click the ‘buy now’ option to pay online.

We operate a cohort registration process, where all registrations are processed during the final working week of the month. To register you with the IWFM Awarding Organisation in the current month’s cohort, we will need to receive confirmation of payment by the 20^th of the month. If payment is not received by the 20^th, your registration will be deferred to the following month. Once your registration is processed, you will receive an email confirming your registration and instructions on how to access the Learning Management System (LMS) to begin your qualification.

How long will it take?

Typically the qualification takes between six to 18 months to complete, depending upon the speed at which you want to progress.

From the date your access details are sent you have a two-year registration period in which to complete the qualification.

For a guideline on the amount of time you need to commit to this qualification please download the guidance document.

What skills and knowledge will I be able to demonstrate after completing the qualification?

You will:

• have practical, theoretical or technical knowledge and understanding of a subject or field of work to address problems that are well-defined but complex and non-routine
• be able to analyse, interpret and evaluate relevant information and ideas
• be aware of the nature of approximate scope of the area of study or work
• be able to Identify, adapt and use appropriate cognitive and practical skills to inform actions and address problems that are complex and non-routine while normally fairly well-defined
• review the effectiveness and appropriateness of methods, actions and results

Units to choose from

Units	Credits	Award	Certificate	Diploma
FM4.01 Overview of facilities management This unit enables learners to develop an understanding of the scope and extent of the facilities management function and the range of associated services, the roles and responsibilities in different organisations and contexts as well as the importance of the contribution of facilities management in both societal and economic contexts.	6	M	M	M
FM4.02 Understanding facilities management strategy This unit enables learners to develop knowledge and understanding of the drivers, tools and principles involved in developing and monitoring facilities management strategies in relation to risk profiles and the overall business strategy.	3	O	O	M
FM4.03 Understanding people management in facilities management This unit enables learners to develop knowledge and understanding of the principles, practices and legal requirements of leading and managing staff in a facilities management context.	8	O	O	M
FM4.04 Understanding facilities management support services operations This unit enables learners to develop an understanding of a wide range of facilities management support services operations and how to manage and monitor the delivery of those services within safe systems of work and budgetary constraints.	6	O	O	M
FM4.05 Managing health and safety in own area of facilities management This unit enables learners to develop and enhance knowledge and understanding of Health and Safety in the workplace and the Facilities Manager’s role and responsibilities in monitoring and reviewing safety systems.	6	O	M	M
FM4.06 Understanding risk management in facilities management This unit enables learners to develop knowledge and understanding of the principles, techniques and methodologies of risk management in a range of scenarios and the Facilities Manager’s role in business continuity planning and disaster recovery.	6	O	O	O
FM4.07 Understanding financial management in facilities management This unit enables learners to develop knowledge and understanding of the principles and application of management accounting, the use of capital and revenue budgets, cash flow and the preparation of financial cases in a facilities management context.	6	O	O	O
FM4.08 Understanding the business organisation and its impact on facilities management This unit enables learners to develop knowledge and understanding of the different ways that business organisations are structured and how their functions, culture and processes affect facilities management. The unit helps learners to understand the Facilities Manager’s role and responsibilities for identifying areas for making improvements to benefit the business organisation.	6	O	O	O
FM4.09 Understanding performance measurement in facilities management This unit enables learners to develop their understanding of the techniques and processes of setting business objectives and performance management within the facilities management function.	3	O	O	O
FM4.10 Understanding leadership and management in facilities management This unit enables learners to understand the application of management and leadership theories and their impact on facilities management, individuals, teams and organisations. It helps them to link individual performance to the overall strategy of an organisation and the different approaches to management and models of team working.	6	O	O	O
FM4.11 Understanding the management of information and knowledge in facilities management This unit enables learners to develop knowledge and understanding of using and managing data and information and the applications, benefits and costs of IT systems to support facilities management.	3	O	O	O
FM4.12 Understanding facilities management projects This unit enables learners to develop knowledge and understanding of project management from start to finish in a facilities management context.	6	O	O	O
FM4.13 Developing relationships with suppliers and specialists in facilities management This unit enables learners to develop their understanding of the importance of relationships with suppliers and specialists and how to appoint, manage and monitor suppliers and specialists and the potential risks.	3	O	O	O
FM4.14 Understanding quality management in facilities management This unit enables the learners to develop their understanding of the theories and principles of quality management and quality standards and how to implement them within facilities management.	4	O	O	O
FM4.15 Managing customer service in facilities management This unit enables learners to develop their understanding of the importance of customer relationship management and the ways in which Facilities Managers can deliver a customer focused service and how service level agreements can be managed, evaluated and improved.	4	O	O	O
FM4.16 Understanding property and asset management for facilities managers This unit enables learners to develop knowledge and understanding of the principles and practices of property and asset management in a range of different scenarios and how to plan and manage property relocations.	4	O	O	O
FM4.17 Understanding property, fabric and building services maintenance for facilities managers This unit enables learners to develop their understanding of the range of strategies used in the delivery of effective property and building services maintenance in a variety of Facility Management contexts and the scope of management systems and technologies available.	8	O	O	O
FM4.18 Understanding space management for facilities managers This unit enables learners to develop their understanding of the strategies and objectives of space management including the management of changes in the use of accommodation and emerging new developments within a facilities management context.	3	O	O	O
FM4.19 Understanding sustainability and environmental issues and the impact on facilities management This unit enables learners to develop their understanding of corporate responsibility and the importance of sustainability and environmental issues and how facilities management impacts on the environment. The unit also develops understanding of the principles and methods of waste management.	3	O	O	O
FM4.20 Understanding energy and utilities management and the impact on facilities management This unit enables learners to develop their understanding of procurement and the different types of contract. Learners will also find out about the use of specifications and terms and conditions in the procurement of goods and services, as well as the procurement costs they might expect to face.	3	O	O	O
FM4.21 Understanding procurement and contract management in facilities management This unit enables learners to develop their understanding of procurement and the different types of contract. Learners will also find out about the use of specifications and terms and conditions in the procurement of goods and services, as well as the procurement costs they might expect to face.	3	O	O	O
FM4.22 Managing accessibility and inclusion and its impact on facilities management This unit enables learners to develop their understanding of energy and utilities management principles, processes and monitoring systems and how to implement an energy and utilities management policy.	6	O	O	O
FM4.23 Supporting change initiatives in an organisation and manage the impact on facilities management This unit helps a learner to understand the reasons that lie behind change initiatives and to be able to put in place plans, processes, procedures and make the change a reality as well as supporting others through the change process.	6	O	O	O
FM4.24 Innovation in facilities management This unit helps a learner to understand the purpose and benefits of innovation within a business environment, to be able to identify and create opportunities through innovation in order to transform business.	5	O	O	O

Select your qualification and get started

Select the size that’s right for you.